Last updated: April 20, 2023
At Complete Debt Relief, we are committed to protecting the privacy and rights of our clients. As part of our dedication to compliance with the Telephone Consumer Protection Act (TCPA) and other relevant regulations, we have implemented the following TCPA policy:
Express Written Consent
We obtain express written consent from our clients before initiating any telemarketing calls, text messages, or faxes. This consent may be obtained through electronic means, such as online forms or agreements, and is securely stored for reference.
We maintain and regularly update an internal Do-Not-Call (DNC) list to ensure that we respect the preferences of individuals who do not wish to receive telemarketing communications from us. We honor any requests to be added to our DNC list promptly.
We provide an easily accessible opt-out mechanism for individuals who no longer wish to receive telemarketing communications from us. This mechanism is clearly stated in our communications and allows individuals to opt out of future contact.
Training and Compliance
Our employees and representatives undergo comprehensive training on TCPA regulations and our internal policies. We continually monitor and enforce compliance with TCPA requirements, ensuring that our staff understands the importance of adhering to all relevant regulations.
We maintain detailed records of our TCPA compliance efforts, including consent records, opt-out requests, and DNC list updates. These records are securely stored and easily accessible to demonstrate our commitment to compliance.
In cases where we engage third-party vendors or contractors to perform services on our behalf, we ensure that they adhere to our TCPA policy and comply with all applicable regulations.
Ongoing Review and Updates
We regularly review and update our TCPA policy to reflect changes in the law and industry best practices. We remain vigilant in adapting our practices to ensure ongoing compliance with TCPA regulations.
By implementing this TCPA policy, Complete Debt Relief strives to provide a transparent and compliant approach to our telemarketing communications. We value the privacy of our clients and aim to maintain their trust throughout their journey towards debt relief.